At Verlichtinggroothandel.nl , we fully support the quality of our products. When used correctly*, our products are designed to last for years. That's why we offer a warranty of 2 to 5 years , depending on the specific product. This warranty covers any manufacturing defects .
All warranty claims are handled directly through Verlichtinggroothandel.nl, so you're never dependent on third parties. This ensures a fast and efficient solution. The warranty period begins on the invoice date.
* Products must be used according to the instructions on our website, packaging and/or manual.
**Normal wear and tear and improper use are not covered. See the exceptions below.
Warranty procedure
Have a problem with a product? Follow these steps:
1. Check the power supply/driver – Often, the driver is the culprit. You can test this by swapping it with one from a working product.
O If the driver is defective, we will send you a replacement free of charge.
2. Still not working? Email our customer service with:
O Your order number or a copy of the invoice
O Photos clearly showing the defect
Our technical department will assess the problem and provide a suitable solution as soon as possible.
Possible solutions within the warranty
Depending on the defect and availability we offer:
· Repair of the product
· Replacement with a new product of the same batch number (if in stock)
· An alternative product if the original batch number is no longer available
Please note: Due to ongoing quality improvements, the color temperature of new products may vary slightly. For larger projects, we therefore recommend ordering additional spare panels.
Exceptions
The warranty does not apply to:
· Normal wear and tear (e.g. batteries)
· Damage due to incorrect or careless use/installation (such as dropping or incorrect connection)
· Problems caused by combining our products with products from other brands (for example LED strips in combination with a power supply from another brand)
Contact
Do you have questions or would you like to submit a warranty claim? Feel free to contact our customer service:
📞 0172-729 008
📧 info@verlichtinggroothandel.nl
🏢 Kortsteekterweg 26 A Unit 14, 2407AG Alphen aan den Rijn
We are happy to help you!
